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From214US$ /night
Check-in
20Apr2025Select date
Check-out
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Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Carretera Chetumal Puerto Juarez Km 309 Playa Paraiso, Playa Paraiso, Mexico, 77710
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Premium Room
Max:
2 persons
485 sq. feet 
Bed options:
2 Double beds
Coffee machine
Balcony
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Premium Room
Max:
2 persons
485 sq. feet 
Bed options:
2 King Size Beds
Coffee machine
Balcony
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Premium King Room
Max:
2 persons
485 sq. feet 
Bed options:
2 Double beds
Coffee machine
Balcony
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Getting around

Explore a range of transportation options for your spa getaway

City Center
Playa Paraiso 11.5 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 14.5 mi
Cancun (CUN) 24.2 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences
What’s included

General

  • No smoking on site
  • Wi-Fi
  • Free parking
  • 24-hour reception
  • No pets allowed
  • Locker room
  • Elevator
  • Smoke detectors
  • Key card access

Sports & Fitness

  • Fitness center
  • Wind surfing
  • Diving
  • Snorkeling
  • Tennis court
  • Golf course

Services

  • Room service
  • Stores/Commercial services

Dining

  • Restaurant
  • Poolside snack bar

Business

  • Business center
  • Meeting/ Banquet facilities

Children

  • Babysitting/Child services
  • Kids club

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Aqua park
  • Entertainment
  • Garden area
  • Spa & wellness center
  • Sauna
  • Jacuzzi

Room features

  • Air conditioning
  • Mini-bar
  • Garden furniture
  • Tea and coffee facilities

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Carretera Chetumal Puerto Juarez Km 309 Playa Paraiso, Playa Paraiso, Mexico, 77710
Map view
Carretera Chetumal Puerto Juarez Km 309 Playa Paraiso, Playa Paraiso, Mexico, 77710
Nearby
Playa Paraiso Golf Course
100 ft
Galaxy
800 ft
Golf Course
Golf Club
900 ft
Wedding chappel
1000 ft
Restaurants
La Plaza Buffet
4000 ft
Carretera Chetumal-Puerto Juarez KM 309 Iberostar Hotel Resort

Reviews and Ratings <br />

Feedback from previous guests about their experience.
86%
loved the resort and would return for another relaxing stay
Great pool and beach
Engaging kids club staff
Reception staff policies
Rooms showing age
8.6/10
Great
Rooms
7.0
Location
8.0
Service
7.6
Dining
7.0
Guest reviews
8.6/10
based on 5 reviews
8.5
8.5/10 based on 59 reviews
Dorothy
United Kingdom, February  2025
7.6/10

Overall, I had a fantastic stay at the resort! The pools and beach were great, and the staff, especially at the kids club, were amazing. However, I was very disappointed with the reception staff due to their handling of a lost wallet incident. While there were many positives, this experience left a sour taste and tarnished what was otherwise a lovely vacation.

Rooms
6.0
The rooms are starting to show their age, but they were clean and had all the essential amenities.
Service
8.0
Most staff members, particularly those in the kids club and entertainment team, were top-notch and made our stay enjoyable.
Location
9.0
The resort is well-located with access to a great beach and pools, making it a good spot for families and relaxation.
Dining
7.0
The food options were satisfactory, but there could have been more variety in the buffets during our stay.
Facilities
8.0
The pool and beach facilities were great; however, some fountains were not operational, which slightly detracted from the overall ambiance.
Great pool and beach
Reception staff policies
Jennifer
United Kingdom, November  2024
9.2/10

Our family had an incredible vacation! The resort was clean and well-maintained, and the pools were just fantastic for kids and adults alike. The dining options were good, especially the hibachi restaurant, though we didn’t try everything. The staff was genuinely engaged and friendly, making our stay comfortable and enjoyable. On the downside, the reservation of beach chairs can feel like a contest, and we found ourselves wishing for a bit more variety in dining.

Rooms
9.0
While I didn’t specifically comment on the rooms, they were certainly clean and spacious enough for our family.
Service
10.0
Every staff member we encountered was incredibly friendly and attentive; it truly felt like they cared about our experience.
Location
9.0
The resort is set in a lovely area, right in front of the beach and close to a shopping center, making it very convenient.
Dining
8.0
The buffet offered a great selection of food, and the hibachi dinner was a highlight, matching that of similar restaurants back home.
Facilities
10.0
The pools were amazing, with sections for every age group and plenty of organized activities throughout the day.
Zoe
United Kingdom, October  2024
6.2/10

My stay at this resort was a mix of highs and lows. The ambiance was negatively impacted by a large party that overshadowed my experience, which was disappointing given the lovely time I had last year. The rooms were not up to par, but the atmosphere and entertainment were enjoyable overall. I might think twice before returning due to the noise and service issues, though.

Rooms
6.0
The room I stayed in had some issues; it was kept clean, but it was quite noisy due to the air conditioning.
Service
5.0
Service from some staff was decent, but many were indifferent and didn't meet expectations, especially for the price paid.
Location
7.0
The resort's location was nice, but the large party affected the overall atmosphere significantly.
Dining
7.0
Dining options were quite good, with a variety of cuisines available, though room service was subpar.
Facilities
6.0
Facilities were nice, but the pool area was overrun by the private party, detracting from the experience.
Eva
United Kingdom, October  2024
9.0/10

This resort is an absolute gem for families, offering a fantastic range of activities for kids and parents alike. The cleanliness and maintenance of the property are impeccable. The dining options are plentiful and varied, making meals enjoyable. However, some rooms are showing signs of wear and could use updates, and the ambient noise near certain pool areas can be a bit distracting.

Rooms
7.0
The rooms were spacious and beautifully maintained, though they showed some signs of being slightly worn. Renovations are underway, which is a positive sign for future stays.
Service
9.0
The service was outstanding; the staff were always eager to assist with any requests, making our experience smooth and enjoyable.
Location
10.0
The location was ideal, set right on a beautiful beach with easy access to both pools and various dining options throughout the resort.
Dining
9.0
Dining at the resort was a highlight, with great buffets and a variety of themed restaurants that exceeded my expectations, especially the gourmet French restaurant.
Facilities
10.0
The facilities were extraordinary, featuring multiple pools, a pirate ship water park for kids, and well-kept grounds that made it easy to relax and unwind.
Roger
United Kingdom, September  2024
6.0/10

My stay at the hotel was mixed. I loved the beautiful grounds and ample pool areas, but I was disappointed with the lack of ocean view and the dining experience. The staff was quite accommodating, but the reservation system for restaurants was confusing and frustrating. Overall, while there were some highlights, there were definitely some areas that need improvement.

Rooms
7.0
The rooms were kept clean, and the king-sized bed was comfortable, but we missed having a view of the ocean.
Service
6.0
Service was decent; the staff tried their best to assist us, but we faced long wait times for check-in and restaurant reservations.
Location
5.0
The hotel was surrounded by beautiful grounds, but unfortunately, you don't get an ocean view from the hotel or pools.
Dining
5.0
While there were a variety of restaurants, the quality of food was underwhelming, and the reservation system was quite frustrating.
Facilities
8.0
The pool areas were spacious and enjoyable, which was a highlight of the trip.
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20Apr2025Select date
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Rooms and Guests2 Guests, 1 Room